If your account is locked due to multiple failed login attempts:
- Wait for the lockout period (typically Thirty (30) days pass from the last failed login attempt after 10 consecutive failed login attempts) and try again.
- Use the “Forgot Password?” link to reset your password if needed.
- If you’re still unable to log in, contact our support team via signinsupport@vistra.com to unlock your account and verify your identity.
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